Damaged, misprinted or lost: we replace it
If your print or frame arrives damaged, is misprinted, or is not the map, size or frame you ordered, we send a replacement free of charge or refund you in full, as you prefer.
Email info@cartouchemaps.com within 30 days of delivery with your order number and a photo of the problem (and of the packaging, if it was damaged). You do not need to send the item back unless we ask you to. Small colour differences between screen and paper are normal and not a print defect.
If your parcel never arrives, tell us within 30 days of the estimated delivery date and we send a replacement free of charge.
Changed your mind? 14 days to withdraw
You may withdraw from your purchase within 14 days after you, or someone you name, receive the order, without giving a reason. This is the right of withdrawal for consumers in the European Union, and we offer the same to customers in the United States.
How it works:
- Tell us within the 14 days by email to info@cartouchemaps.com, with your order number. A simple statement is enough; you may also use the model form below.
- Send the item back within 14 days after telling us, to the return address we give you in our reply, unused and well packed. Prints should come back rolled or flat, without creases.
- We refund the price you paid, including the standard shipping cost of the original delivery, within 14 days after receiving your notice, using the same payment method. We may wait with the refund until the item is back with us or you have shown that you sent it.
You pay the cost of sending the item back; please keep proof of postage. If the item comes back damaged because it was handled more than needed to inspect it, we may deduct the loss in value.
Model withdrawal form
To Thomas van der Bruggen Holding B.V. (Cartouche Maps), Vermeerstraat 2a, 5301 VE Zaltbommel, the Netherlands, info@cartouchemaps.com:
I hereby give notice that I withdraw from my contract for the sale of the following goods: [order number and item]. Ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [date].
Exchanges
We do not swap items directly. To change a size or frame, return the item as described above and place a new order.
Your statutory rights
This policy does not limit your statutory rights. In the European Union a product must conform to the contract; if it does not, consumer law entitles you to repair, replacement or a refund.
Contact
Thomas van der Bruggen Holding B.V., trading as Cartouche Maps · Vermeerstraat 2a, 5301 VE Zaltbommel, the Netherlands · info@cartouchemaps.com
