Every Cartouche print is made to order. We do not keep stock: when you order, our production partner Gelato prints your map (and frames it, if you chose a frame) at one of its print facilities close to your delivery address, and ships it from there.
Where we ship
We currently ship to the United States and to the European Union countries offered at checkout. If your country is not listed, write to info@cartouchemaps.com and we will see what we can do.
How long it takes
- Production: usually 2–5 business days after your order.
- Delivery: after production a local carrier delivers, with standard shipping usually in 3–5 business days within the United States and Europe. The delivery estimate and the shipping cost for your address are shown at checkout, before you pay.
- Tracking: you receive an email with a tracking link as soon as your order ships.
Busy periods, such as the weeks before Christmas, can add a few days. Order early for gifts.
Packaging
Unframed prints ship rolled or flat in protective packaging, depending on the size. Framed prints ship in a protective box and arrive ready to hang.
Customs and duties
Because orders are printed near the delivery address, orders within the United States and within the European Union normally ship domestically or within the EU, without customs duties. Prices in the European store include VAT; in the US store, sales tax is calculated at checkout.
Address mistakes and lost parcels
Please check your address at checkout: orders go into production quickly. If you notice a mistake, email us straight away and we will try to correct it before it is printed. If a parcel cannot be delivered because the address was incomplete or wrong, the carrier returns it and it cannot be resent; a new order is then at your own cost.
If a parcel is not collected and goes back to the sender, contact us within 30 days: we resend it and charge only the shipping again.
If your parcel is lost in transit, tell us within 30 days of the estimated delivery date and we send a replacement free of charge. Damaged parcels are covered by our returns & refunds policy.
Questions
Email info@cartouchemaps.com. We answer by email.
